At Boards Express, we want you to shop with confidence. If you are not fully satisfied with your purchase, we offer a simple and transparent return and exchange process in line with Google Merchant Center and Shopping Ads requirements.
1. Eligibility for Returns
- We accept returns for both defective and non-defective products.
- Items must be returned in new, unused condition and in their original packaging.
- Returns must be requested and initiated within 7 days of delivery.
2. Exchanges
- We accept product exchanges within 7 days.
- Exchanges are subject to product availability.
3. Return & Exchange Methods
- In-Store Return: You may return or exchange your item directly at our store.
- Drop-Off Location: You may also drop off your return at our designated return location.
Address for Returns & Exchanges:
Boards Express
Bornmarche House, Eastern Bypass
Nairobi, Kenya
4. Costs & Fees
- No restocking fees apply.
- Customers are responsible for delivery or drop-off of returned products unless the product is defective or incorrectly supplied.
5. Refunds
- Once your return is received and inspected, we will process your refund.
- Refunds are issued to your original payment method within 7 days of receiving the returned item.
6. Contact Information
If you have any questions about returns, exchanges, or refunds, please reach us via:
- Phone: 0708 006 598 / 0793 677 107
- Email: sales@boardsexpress.co.ke
- Physical Address: Bornmarche House, Eastern Bypass, Nairobi, Kenya
7. Exceptions
- Only products in new condition are eligible for return or exchange.
- Customized or special-order products may not be eligible unless defective.