At Boards Express, we are committed to ensuring your orders are delivered quickly and reliably. This Shipping & Delivery Policy explains our timelines, methods, and conditions for order fulfillment.
1. Order Processing
- Orders placed before 3:00 PM (GMT+03:00, Nairobi time) will be processed the same business day.
- Orders placed after 3:00 PM will be processed the following business day.
- Orders are processed Monday through Friday, excluding public holidays.
2. Delivery Timeframes
- Standard delivery time across Kenya is 1–3 business days, depending on your location.
- Delivery time may vary during peak seasons, special promotions, or due to courier delays.
3. Delivery Locations
- We currently ship to all destinations within Kenya only.
- At this time, we do not offer international shipping.
4. Shipping Costs
- Shipping costs are calculated at checkout and depend on the delivery address and product weight/size.
- In some cases, promotional free shipping may be offered — details will be displayed at checkout.
5. Delivery Methods
We partner with reliable local couriers to ensure safe and timely deliveries. Orders can be:
- Delivered directly to your specified delivery address, or
- Collected at a designated pick-up/drop-off point where available.
6. Order Tracking
- Once your order is dispatched, you will receive a confirmation email and/or SMS with tracking details (if applicable).
7. Delivery Issues
- If you experience delays or issues with your delivery, please contact us immediately so we can assist.
- Customers are responsible for providing accurate delivery details. Boards Express is not liable for delays or lost orders caused by incorrect addresses.
8. Contact Us
For any questions about shipping or delivery, please reach us:
- Phone: 0708 006 598 / 0793 677 107
- Email: sales@boardsexpress.co.ke
- Physical Address: Bornmarche House, Eastern Bypass, Nairobi, Kenya